Being half Italian, I love spending my holidays in Italy. Andre’ and I try to go to Northern Italy twice a year to enjoy the good food, wine and company of friends and family. Last week we had a great Easter break in the Veneto region.
We’re frequent travellers and we’ve tried quite a few airlines over the years. We love Air Malta, because it’s efficient and offers a great service, including in-flight meals, a luxury nowadays. However, as our destination is serviced by a low-cost airline and Air Malta’s prices have failed to drop despite the financial crisis, we’ve had to lower our standards and go for the cheaper option: Ryanair.
I’m not a fussy traveller, but I like comfort and efficiency. Ryanair is known for its no-frills service, but is reliable in terms of timeliness and baggage handling. Its passengers, however, still have a lot to learn! Ryanair doesn’t assign seat numbers, which is acceptable given its low fares (mind you, not always… book late and you’re stuck with higher prices than scheduled flights, partly because of all the additional costs: checked-in baggage, credit-card payments etc.). The Maltese are known for their orderly attitude towards queueing: they form a straight line and patiently await their turn. The Italians, however, tend to be a little more… how shall I put this? Pushy, literally! And once they’ve showed their boarding card at the gate, they break into a sprint… because you never know… the plane might just take off without them!
Suitability as travel companions: Italians: 0 – Maltese: 1
Andre’ and I spent our holiday at my parents’ house, in a tiny village in the middle of nowhere, surrounded by hills. We love it there: the weather is great, the people are amazingly friendly and the food is fresh and delicious. As we both work with computers all day, we were looking forward to a week without internet access… It was not to be. My father has been trying to get internet access in our holiday home for years and this year, after our neighbours had finally managed to secure their adsl connection, he was determined not to leave without an active connection. He had heard about “internet keys”, a kind of USB contraption which is quite popular in Italy. We signed a contract for a “chiavetta Tre” and kept our fingers crossed. After six days of phoning the help desk and several trips to the outlet which sold us the device, we had to give up… No refund, despite all the European regulations which supposedly protect consumers, no explanation as to why the gadget just won’t work and no apology for the crappy service…
IT and customer care: Italians: 0 – Maltese: 1
Pizza… it’s our favourite food! And what better place to enjoy it than Italy? Think again! On Easter Monday we decided to go for a stroll in Padova, where we had lunch in a La Lanterna, a pizzeria in one of the main squares. The prices were average, the interior below average and the food simply disgusting: soggy and tasteless. Then the coup de grâce: burnt espresso. After a long walk to digest that inedible goo, we went to one of the best ice-cream parlours in the city centre for a slush… or so we thought. We were given a plastic cup containing coloured liquid with lemon flavour. No ice anywhere in sight.
Pizza and ice cream: Italians: 0 – Maltese: 1
We had a great holiday. We love Italy and are definitely looking forward to our next trip in summer, but we must admit we were very relieved when the plane touched ground in Malta and all the passengers clapped their hands… the Ryanair tradition. Or maybe just a way to say “thank God we’re home”.
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