Last week Malta experienced a total blackout. We were left without electricity and water, since that is supplied directly from the reverse osmosis plant, which requires electricity... for ten hours and a half. That’s right! And the reason was the usual, inexplicable "technical fault". As workaholics, all Andre’ and I could think about was finishing translations and reports, missed deadlines and meetings... while everyone else was either at the beach or enjoying a candle-lit dinner on the balcony. Tonight our phone has gone dead. The customer care department of the phone company is closed, so there isn’t much we can do but report the fault and wait. As usual.
Looking back on all the “technical faults” I’ve experienced in my three years (already that long?!) on the rock, I’ve had my share of funny adventures...
When we first moved in together, in a rented flat, we immediately had Andre’s internet connection transferred from his parents’ house to our new (extremely small and ugly) “blue bubble” (I don’t know what got into us renting that thing, every single wall was painted baby blue). After three weeks of angry phone calls, the phone company realised there was still an active connection on that line, operated by a different provider. We tried to contact this provider, we even went to their offices, but there wasn’t much they could do: the previous tenant hadn’t paid his bills and had fled the country (turns out it was some Japanese wacko)... After lots of whining (that would be me!), they finally solved this “technical fault” by suspending the active account. My first taste of Maltese “technical nonsense”!
When we bought this apartment and moved in, parts of the building hadn’t been completed, so no one had noticed there was no common phone box. It took both the contractor and the phone company a fortnight to realise the building was not connected to the main grid. When they finally did, they sent me two technicians who didn’t speak English. All I understood was ‘bejt’, which means roof, so I took them there and had a short conversation on my Maltese lessons, that was as far as my knowledge of Maltese went. After a painful silence, they created a temporary connection, which they then forgot to replace. Until we pointed it out, after many “technical faults”, which slowed down our internet connection...
Just a few months ago we were left without water for four days (that’s right, four days!). In Malta we have water tanks on the roof, which are usually filled automatically, but not when there is a “technical fault”, of course. Luckily, the water company offers a bowser service. The first time we asked them to fill up our tank the workmen struggled a bit to open it, but ultimately managed to supply our much-awaited water. The second time I figured I had become an expert, so I decided to do it myself: tiny blonde girl climbed on the roof and filled up her own tank with a huge hose, while the neighbours were looking on. Girl power!
A short message to Enemalta: be more creative when we phone you to report yet another problem... We’ve had it with “technical faults”. And to GO: as much as I love Maltese, English is an official language in this country... at least teach your technicians some useful keywords, like... I don’t know... “phone” for starters!
PS: to all readers who’ve had it with my sarcasm and criticism, try living in the Med for a while. You’ll discover the most amazing scenery and lifestyle, but the most annoying laissez-faire attitude. Nevertheless, you’ll fall in love with the whole package, despite sometimes feeling slightly frustrated.
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